novosgoods Terms of Service

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Welcome to novosgoods. These Terms of Service ("Terms") form a binding agreement between you and novosgoods, and they apply to your use of our website, mobile platform, products, and customer support services. By visiting our platform or placing an order, you confirm your acceptance of these Terms.

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1. Acceptance of Terms

Your access to or use of any novosgoods service constitutes confirmation that you have reviewed, comprehended, and consented to these Terms, together with every law and regulation that applies to you. Should you object to any portion of these Terms, you may not access our website or use our services.

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2. Use of Website & Account Responsibilities

• Eligibility: To place orders on this website, you must be 18 years of age or older, or have reached the legal age of majority where you reside.
• Prohibited Conduct: You agree to use our platform solely for lawful, personal, non-commercial purposes. The following activities are not permitted:
  • Committing fraud or submitting orders that are false or misleading;
  • Deploying automated bots, scrapers, or similar tools to harvest product data or pricing without our permission;
  • Trying to breach site security, data infrastructure, or user accounts;
  • Reselling novosgoods products for commercial gain without our express written authorization.
• Account Security: You bear responsibility for safeguarding your account credentials and for every activity that occurs under your account.

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3. Product Information, Pricing & Availability

• Accuracy: We work diligently to present accurate product images, specifications, nutritional facts, allergen warnings, and pricing. Even so, typographical mistakes or inventory discrepancies may arise on occasion.
• Price & Order Corrections: Where a clear pricing or typographical mistake is identified, novosgoods may correct the mistake and amend or cancel any affected orders before they are dispatched, returning a full refund for any amount charged.
• Perishable Goods: Fresh or perishable items may naturally differ slightly in weight, appearance, or ripeness. Allergen details are supplied for reference only; customers with severe allergies should carefully review the labels on product packaging.

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4. Orders, Payments & Cancellations

• Order Acceptance: Every order placed on our website depends on product availability and order verification. We may cap order quantities or cancel orders that we suspect involve fraudulent activity or a violation of these Terms.
• Payment Processing: All payments are encrypted with SSL/TLS technology and handled through payment gateways that comply with PCI-DSS standards. Payment in full is required before an order is dispatched.
• Order Modifications & Cancellations: To cancel or change an order, you must contact [email protected] within 1 hour of placing it. After an order has entered dispatch processing, it can no longer be canceled or modified.

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5. Shipping, Returns & Customer Rights

Your purchases are governed by our official operational policies, which are incorporated into these Terms by reference:

• Shipping & Delivery: Our Shipping Policy sets out all shipping fees, delivery estimates, and processing times.
• Returns & Refunds: Our Return & Refund Policy governs returns, return eligibility, damage claims, and refund processing timelines.

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6. Intellectual Property

Every piece of original content on the novosgoods platform — including text, graphical designs, logos, software, product branding, and trade names — belongs exclusively to novosgoods and is safeguarded by international copyright, trademark, and intellectual property laws. Reproducing or distributing this content without authorization is strictly prohibited.

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7. Limitation of Liability

To the fullest extent that applicable law allows, novosgoods will not be responsible for any indirect, incidental, special, or consequential damages arising from your use of our platform, products, or services. For any claim connected to a transaction, our maximum aggregate liability will not exceed the total amount you paid for the specific products or services at issue.

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8. Governing Law & Dispute Resolution

These Terms are governed by and interpreted under the laws of the State of Delaware, United States, without regard to conflict of law principles. Any dispute or claim connected to these Terms or to your purchase must first be submitted to novosgoods's support team for informal resolution.

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9. Changes to These Terms

novosgoods may update or revise these Terms at any time. When changes are material, we will announce them by publishing the revised terms on our website. By continuing to use our website or services after any update, you accept the revised Terms.

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10. Contact Us & Merchant Details

If you have questions regarding these Terms of Service, please contact our support team:

• Official Business Name: novosgoods
• Customer Support Email: [email protected]
• Customer Support Phone: 15623147728
• Physical Business Address: 430 Normandie Pl Apt 19, Los Angeles, CA 90004-3494, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST